Our 145-year-old organization had never performed a formal, comprehensive survey of customers. We’ve achieved excellence in so many areas, but knew we could do better. ZeroN crafted and executed a satisfaction survey that went far beyond, providing a wealth of data on areas to address and improve. Not only did we learn much more about our customers, it has helped us be more strategic as we pursue our next phase of service to the community. Their work has been instrumental to our organization and critical to me, as CEO, so that I can navigate our direction in a more effective manner.

To say that it was invaluable is an understatement.
— Joe Elmore, CEO, Charleston Animal Society

We hired the ZeroN team to help us with market research before planning our new television and digital campaigns. We were very thankful to have their amazing team to help us structure the entire process. The results provided our firm with the exact information that we needed to confirm the new direction of our marketing.

We look forward to working with Kathleen and Cindy again in the future.
— Yani Smith, Director of Marketing and Community Outreach, Steinberg Law Firm

We had an outstanding partnership with Cindy and Kathleen in identifying our member’s most important expectations and how we are performing in giving them what they desire. The ZeroN team was terrific from initial brand survey design, to survey execution and interpretation, to ably presenting results to stakeholders — including our executive board.

If you want to dynamically elevate your understanding of, and relationships with, your customers and clients — place this effort in Kathleen’s and Cindy’s able hands.
— Bryan Derreberry, President and CEO, Charleston Metro Chamber of Commerce

Entering our 13th year as a residential mountain community, we decided to revisit our branding and market identity. ZeroN Research took the time to really get to know us and our community before conducting their extensive surveys and market research. The resulting analysis provided a wealth of insights and data that allowed us to develop the specific marketing tools we needed to successfully complete our project. Our initial investment with ZeroN has already paid dividends.

We recommend ZeroN as an essential component of any valuable marketing strategy.
— Thomas Bates, VP Development & Real Estate Sales, Lonesome Valley

We had the privilege of working with the ZeroN team for several brand-related research projects. Kathleen and Cindy did an amazing job guiding us through the process. They went above and beyond to make sure we thoroughly planned the projects, asked the right questions, probed for deeper insight, and effectively tabulated and summarized the results.

Their expertise and passion for excellence definitely sets them apart from the crowd.
— Beth Jaskiewicz, SVP Marketing, South Carolina Federal Credit Union

Cindy's Past Clients


Audience R&D (90 broadcast clients)

Bank of America


Charleston Post and Courier

City of Charlotte

City of Decatur

Cleveland Tubing

Duke Energy 

Georgia State Parks and Historic Sites

Harris Teeter


Jefferson-Pilot Communications

Kiawah Island

Knight-Ridder Publishing

Le Creuset


Medical University of South Carolina




Piggly Wiggly

Port of Charleston

South Carolina Department of Commerce

SC Department of Parks, Recreation & Tourism

United Way 

Kathleen's Past clients


AesthetiSpa (medspa)

The Albemarle (condominium development)

American College of The Building Arts

ArborGen (biotech, forestry)

Big Canoe (real estate)

Blue Sky Real Estate Marketing and Sales

Cainhoy Development (real estate)

Cane Bay/Gramling Brothers (real estate)

Cape Town Traders (imported home goods)

Carriage Properties (realtor group)

CARTA (Charleston SC’s public transit system)

Celadon (Beaufort, SC master planned community)

Charleston Animal Society (formerly the S.P.C.A.)

Charleston Battery Soccer (professional sports team)

Charlestown Management Hotels

The Cliffs Communities (real estate)

College of Charleston

Daniel Island Company / Daniel Island Real Estate

Discovery Channel / Network

Doonbeg Resort (Ireland)

ESCA (Eastern SC Alliance – economic development)

Exeter Capital, LLC (investor group)

Flex-Drain/Cleveland Tubing

Freshfields Village (retail destination)

Firefly Vodka

Georgia State Parks

HillRom/Hillenbrand Industries (philanthropy project)

Huntley Properties (real estate broker)


Midtown of Charleston (residential development)

MUSC (Medical University of South Carolina)

Nanuku Fiji (resort real estate development in Fiji)

Oak Haven of Charleston (assisted living)

Olive 360 Productions

Orient Express Hotels

Palmetto Bluff (real estate)

Palmetto Tractor & Trailer

Permar, Inc. (real estate consultant)

Reavis-Comer Development (real estate developer)

Richardson Patrick Westbrook and Brickman (law firm)

Roper St. Francis Hospital

Seabrook Island Real Estate and Club

Sis Marshall (real estate agent)

Slant Media (marketing firm)

Smoke Free Charleston/ SC Tobacco Collaborative

South Carolina State Ports Authority

South Carolina Department of Commerce

South Carolina Public Railroads

SE Management Group (building/condo management)

Steinberg Law Firm

The St. Joe Company (real estate developer)

Structures Building Company (residential builder)

Theatre 99

The Post and Courier (newspaper)

Touchpoint Communications (PR firm)

Watson Hill (real estate)

West Ashley Toyota

Wild Dunes Resort

Wings for Kids (nonprofit)

The World Finals Rodeo

Young Clements Rivers Tisdale (law firm)